Frequently Asked Questions
General
1.	What all can I do when services are not available?
	You will not be able to access the Axis eDGE Rewards website/ redeem products/ view points balance and transfer points. However, you can continue with your banking transactions for which you will earn reward points.
2.	What happens to my points during this time?
	Your points are safe with the bank and would reflect once the system is operational. You will continue to earn points based on the earn rules for the respective products. For example: if you transact on your Credit/ Debit card in multiples of Rs.200, you will earn points as per the rules defined for the respective card type.
3.	Where can I see my points balance?
	During this time, you will not be able to view your points balance. Once the rewards system is operational, you will be able to view your points balance on the following channels:
	•	Axis eDGE Rewards website
	•	Axis Bank Internet Banking
	•	Axis Mobile
	You can also get your points balance once the rewards system is operational by giving a missed call to 1800-419-6622 or SMS <EDGEBAL > to 5676782 from your bank registered mobile number.
4.	Some of my points were expiring this month, will I lose them?
	No. We have extended the validity of all the points which are due to expire in the month of August 2018 by a month. The points will now expire on 30th September 2018.
5.	Why is bank taking so long to bring back services?
	We are upgrading our services and adding new features on the program. In order to ensure that all the processes are working effectively to give you a seamless experience on the program, we will need sufficient time to be operational.
6.	What benefits will I get after the services are functional?
	In addition to the existing program features, you will be able to experience the following features once the rewards system is operational:
	•	Direct website login using Axis Bank Internet Banking credentials
	•	View stock availability on the Rewards Store
	•	Redemption using Points Plus Pay now on Axis Mobile App as well
	•	Check serviceability based on PIN Code
	and many more…..
7.	I have transferred my points to another customer just before the systems were shut. While the status showed successful, the points credit is not reflecting in the recipient’s account. Does this mean the transfer of points was not successful?
	If you have received transfer confirmation, then the points have been transferred. You can view the transfer/transaction details on “My eDGE Transactions” under the MY POINTS section once the services on the program have resumed.
Redemptions
8.	Will I get the products I had redeemed, before the downtime started?
	Yes, you will receive the product(s) you had redeemed as per the standard delivery timeline. However, you will not be able to view the delivery status of the order during this time. You will be able to view the status once the rewards system is operational.
9.	I want to retrieve old details of my redemptions. Is it possible?
	Yes, you can view your redemption history once the rewards system is operational post 7 PM, 12th September 2018. You can click on “My eDGE Transactions” under MY POINTS section and view all your details.
10.	I want the instant eVoucher code resent to me as I have lost the code. Is it possible?
	We can resend the instant eVoucher code once the rewards system is operational post 7 PM, 12th September 2018. You can also resend the code to yourself once the rewards system is operational.
11.	I have redeemed my points to book flight tickets. I am unable to find my flight details and the travel dates fall between 23rd August and 12th September 2018. How can I receive my flight details?
	You can search for the email which you would have received from customer.communication@edgerewards.co.in when you had placed the redemption request. In case you were unable to find the email, you can contact the Call Center to request for your flight details.
12.	I have redeemed my points to book a hotel. I am unable to retrieve my hotel details which were sent to me and the travel dates fall between 23rd August and 12th September 2018. How can I receive my hotel confirmation again?
	You can search for the email which you would have received from customer.communication@edgerewards.co.in when you had placed the redemption request. In case you were unable to find the email, you can contact the Call Center to request for your hotel details.
13.	The product that is delivered to me is of a very poor quality or damaged. What do I do during this time?
	We request you to keep the product the same condition as received along with the packaging until the rewards system is operational. You can contact us post 7 PM, 12th September 2018 and place a request for replacement.
14.	I have been redeeming my points at one of the popular stores; however when I tried redeeming today, the redemption did not go through. Is redemption of points still valid at this store?
	All services on the program is currently unavailable due to system upgradation and we will be back with the same merchant once the rewards system is operational post 7 PM, 12th September 2018.
Earns
15.	Will I earn points for the transactions I do during this period?
	Yes. You will continue to earn points for all the eligible transactions done during this time. The points will be credited to your account within 21 working days post the rewards system is operational on 12th September 2018. You will be able to view the details of the points earned on “My eDGE Transactions” under MY POINTS tab only after the services resume.
16.	I want to retrieve old details of my transactions to see the points I have earned. How can I see that?
	You will be able to view your ‘Earns’ / transaction history once the rewards system is operational post 7 PM, 12th September 2018. You can click on “My eDGE Transactions” under MY POINTS section and view all your details.
Contact Us
17.	Will the Call Center be operational during this period where I can call in case of any query/issue?
	The Call Center will be operational for all the banking services related queries; however for all eDGE related queries, the agents will not be able to retrieve your details since the system will not be functional. We request you to connect with us post 7 PM, 12th September 2018 in case you have any queries on Axis eDGE Rewards program.